Carolyn J. Mitchell

 

              carolynjm4@verizon.net                                         

Executive Summary

Senior-Level Business/System Analyst specializing in Business Process Management (BPM) with a proven record delivering business and detailed functional requirements, business process and UML designs, implementation and training for complex management and information initiatives. Combines a strong Business Process Reengineering (BPR) and Enterprise Content Management (ECM) background with training development and presentation with extensive experience in all phases of the System Development Life Cycle (SDLC). Self-motivated; deliverable-focused and goal-oriented, with demonstrated ability to handle complex responsibilities in a demanding work environment. Trained/certified in numerous automated BPM tools (IBM, Oracle, Hyland).

Business Process Management * Business Analysis * Systems Analysis * Business Architecture * Application Training * IT-Business Integration  * Technical Writer * Quality Control * UAT/Software Testing * Content Management * IBM BPM 8.5 * IBM ODM 8.0 * Oracle BPM11g * Serena Dimensions RM * Troux Architect 8.0 EA Modeling Tool * Sparx Systems Enterprise Architect * Hyland OnBase * Alcatel-Lucent Work Manager/Work Flow Editor * BPMN * Java * C * COBOL * HTML * Visio * UNIX * Mainframe

PROFESSIONAL EXPERIENCE

Senior Business Systems Analyst—BTS Practice                         7/2013 - present

Summa Technologies, Mid-Atlantic Region for Pittsburgh-based company

Senior Business Systems Analyst in Business Transformation Systems (BTS) practice providing IBM BPM and ODM (Operational Decision Management) support to various clients. 

·          IBM Certified Application Developer – WebSphere Operational Decision Management V8.0, 2013

 

Senior Business Systems Analyst—Maryland Health Exchange Project   1/2013 - 7/2013

AQUAS Inc., Linthicum Heights, MD

Senior Business Systems Analyst contracting for Noridian Administrative Services supporting Business Process Modeling development (levels 0-3) for initial software delivery of Maryland Health Exchange project utilizing Enterprise Architect and IBM Curam Social Program Network Software under tight deadlines.

             

Senior Consultant (BPM Subpractice)—DECC Project                             10/2011 – 1/2013             

Computer Sciences Corporation-Federal Consulting Practice, Columbia, MD

Senior BPM/Business Architect Consultant in Federal Consulting Practice at CSC supporting Business and Solution Architecture for Center for Medicare and Medicaid Services (CMS) client on Development Effort Consolidation Contract (DECC) project . Supported BPM subpractice : CSC Catalyst BPMN corporate trainer, achieved CSC SOA Architect certification, trained in IBM BPM 7.5.1 and Oracle BPM11g products, attained associate developer certification for IBM BPM 7.2. Provided on-demand analysis support for Enterprise Architecture team with generation of Enterprise Participation Interaction diagrams, SOA reference architecture diagrams, Business Event Analysis Matrix/dimensional modeling compilation, 508 Compliance and Enterprise Security documentation and analysis of Enterprise business requirements using Serena Dimensions RM tool.

·          CSC Catalyst SOA Architect Certification, 2012

·          IBM Certified Associate BPM Developer – WebSphere Lombardi Edition 7.2, 2012

·          OMG-Certified Expert in BPM™  (Business Intermediate Level), 2012

 

 

Senior Business Analyst—ECM Replacement & Global Deliverables Workflow Projects

Vision Technologies, Owings Mills, MD                                                                      10/2010 – 9/2011

Senior business analyst contracting at T Rowe Price on ECM Replacement project and on agile global deliverables workflow project. Member of agile team which conducted interviews with business users to glean business requirements and data needs using IBM Blueworks modeling tool for upfront business analysis and attended IBM Lombardi Teamworks BPM training.

·          Attained AIIM ECM Practitioner Certificate (ECMP - 2011)

             

Senior Business Systems Analyst/Technical Writer                                           3/2010 – 10/2010

NewWave Telecom and Technologies,              Elkridge, MD

Sole business system analyst for small development contracting firm, translating business requirements into UML diagrams and software requirements to deliver Java, web-based Electronic Health Records Demonstration system for the Center for Medicare and Medicaid Services (CMS). ATM lead for implementation of corporate CMMI ML2 implementation under tight timeline.

 

Senior Business Analyst/Business Process Modeler                                          11/2008 – 3/2010

Citizant, Inc., Chantilly, VA

Senior Business Analyst/Business Process Modeler. Led and supported BPM teams delivering EA products and services that aligned business and IT functions.  Supported key projects for CMS, including Medicare beneficiary protection, electronic health records, and ARRA. Used Troux EA modeling tool to generate detailed business process diagrams. Documented business needs, rules, and high level and detailed requirements for “as is” business process diagrams; identified key risk areas and potential mitigations for the “to be” process model.

·          CMS PERM: Designed the Business Process Models (BPM) for the Payment Error Rate Measurement (PERM) program for the Center for Medicare and Medicaid Services (CMS). A high visibility project for CMS, PERM will measure improper payments in the Medicaid program and the Children's Health Insurance Program (CHIP) (2009).

·          Provided comments to Beta version of Visumpoint “Fundamentals” exam.

·          Quality control of models

·          Context diagram – Medicaid Program Integrity?

·          OMG-Certified Expert in BPM™  (Technical Intermediate Level), 2009

·          OMG-Certified Expert in BPM™  (Fundamental Level), 2009

                           

Workflow Business Systems Analyst                                                                      3/2006 – 11/2008

Everest Reinsurance, Liberty Corner, NJ

Provided business systems analysis and ECM functions for Everest Reinsurance, which underwrites business for other insurance companies. Integrated Hyland OnBase system into Everest business functions. Facilitated workflow analysis, ensured Sarbanes Oxley (SOX) controls, designed and executed system tests, and coordinated system rollout and user acceptance testing. As OnBase business rules/documentation administrator, ensured configuration management of business process rulesets and workflow diagrams, developed and maintained workflow documentation, designed SQL-based reporting, and developed and delivered Basic and Advanced Document Management training and Automated Work Flow training. Coordinated data gathering for Everest Continuity of Operations (COOP) planning.

·          Hyland OnBase Integration:  Coordinated and conducted workflow analysis, BPM design, testing, implementation, and user acceptance of a paperless business process environment for Treaty Departments in the Everest Reinsurance group, using the Hyland OnBase system (2006-2008).

·          Hyland OnBase Training: Developed and delivered Enterprise Content Management and Automated Work Flow training for the 800-person global workforce of Everest Reinsurance, a global provider of property and casualty insurance and reinsurance (2006 – 2008).

·          OnBase Certified Advanced Workflow Administrator (OCAWA), 2008

·          OnBase Certified System Administrator (OCSA), 2007

 

             

Lucent Technologies/AT&T              , Liberty Corner/Murray Hill, NJ              5/1986 – 5/2004

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Workflow System Engineer/ Provisioning System Engineer              1998 – 2004

Lead System Engineer and Trainer in the ACTIVIEW Department in the Software Services Division. Captured customer functional requirements for Work Manager (WM), a middleware Business Process Management Suite (BPMS), integrated with Lucent layered software offerings. Maintained requirements for standalone Work Flow GUI (Java/XML based), web-based, and client/server-based Work Management products. Developed training, documentation, and support websites and delivered WM and layered application courses. Represented Lucent on the Work Flow Management Coalition (WfMC). As a Provisioning System Engineer, captured requirements and tested web-based provisioning and Admin GUI tools.

Application System Engineer                            1996 – 1998

Supported Release Management Cycle for Order Entry, Wireless, Trouble Management, and Billing projects. Developed and maintained client/server-based application requirements, translated standard process documentation into BPM process documentation, and tested process models before rollout to production.

Application System Tester/System Engineer/Developer              1994 – 1996

Lead System Tester, lead System Engineer, and Developer for Trouble Ticketing Management System, a module of the BLS-OPAL Integrated Product Offering. Developed interface and client/server-based application requirements, prepared and executed detailed pair-wise and regression test plans, and implemented features. Unix System administrator, Sablime version control/build administrator, desktop support for ACTIVIEW department.

 

AT&T, Fair Oaks, Herndon VA                                                                                                  1986 - 1994             

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Application Developer – Service Order Tracking System              1986 - 1994

 

EDUCATION:

·          MA, Modern European History, George Mason University, Fairfax, VA, 1991

·          BS, summa cum laude, Management Science / Accounting Minor, Waynesburg College, Waynesburg, PA, 1985

 

 

 

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Carolyn J. Mitchell